Comprehensive Warranty Coverage for Global Buyers
For over 60 years, Scott Aerator Company LLC has engineered commercial-grade pond fountains, surface aerators, de-icers, and muck control equipment built to withstand demanding aquatic environments worldwide.
5-Year Motor Protection Warranty
Every standard Scott Aerator motor is backed by a 5-year unconditional motor replacement warranty to the original owner. We stand firmly behind the durability of our American-made submersible motor engineering, ensuring zero hassle in the unlikely event of a motor failure.
- 5 Years Coverage: Protection against motor failure under normal operating conditions.
- No-Questions-Asked Motor Policy: Direct factory backing for ultimate peace of mind.
- Built for Continuous Operation: Engineered for continuous duty in freshwater and challenging outdoor settings.
1-Year Component & Parts Warranty
All non-motor product components—including floats, spray nozzles, impellers, brackets, hardware, and structural housings—are fully warrantied against factory defects for 1 year from the date of purchase.
- 1 Year Coverage: Full protection against manufacturing or material defects.
- Factory Inspection Guarantee: Defective components verified by our engineering team are replaced promptly.
- Heavy-Duty Materials: Structural parts designed using stainless steel and heavy-gauge plastic components for long service life.
Warranty Claim & Factory Inspection Terms
Scott Aerator Company replaces failed warrantied components after factory inspection confirms a qualifying material or structural defect. To ensure smooth international service and logistics, please review our standard warranty guidelines:
1. Return to Factory
Units or defective components must be returned to our Holland, Michigan manufacturing facility with customer-prepaid shipping prior to warranty replacement release.
2. Prepaid Return Shipping
All verified replacement parts approved under warranty are shipped back to the original customer or authorized dealer with factory-prepaid freight.
3. Limitation of Liability
Scott Aerator Company is not liable for indirect or consequential damages, field labor removal costs, or unauthorized field repair attempts.
60-Day Power Sizing & Voltage Exchange Guarantee
Accurate electrical planning is vital when installing commercial aerators and fountains over long cable distances. We support our global procurement partners with a dedicated voltage exchange policy.
If you determine within 60 days of delivery that your site electrical supply requires a motor voltage upgrade (such as converting from 115V to 230V due to long electrical runs):
- Free Motor Exchange: We upgrade the motor voltage rating free of motor charge.
- Minimal Cost: Customer pays only two-way shipping freight for the exchange.
- Technical Engineering Assistance: Direct assistance to verify wire gauge, voltage loss, and breaker panel compatibility.
Why International Distributors & Project Engineers Trust Scott Aerator
Our commitment to quality extends beyond the warranty document. Overseas buyers, municipal agencies, commercial contractors, and golf courses choose Scott Aerator for complete operational confidence.
Made in USA Since 1963
Family-owned manufacturing in Holland, Michigan guarantees strict quality control and precision craftsmanship on every aerator, fountain, and de-icer.
100% Factory Tested
Every motor assembly and electrical component undergoes rigorous underwater performance testing and electrical load checks prior to packaging.
Rapid Global Freight
Standard orders dispatch from our US factory within approximately 3 business days, supported by complete export documentation for seamless customs clearance.
Frequently Asked Questions About Warranty & Service
How do I register or initiate a warranty request?
To initiate a warranty claim or repair evaluation, contact our customer service engineering team with your product serial number, order details, and a description of the operational issue. Our technical specialists will guide you through the inspection process.
What is covered under the 5-year motor warranty?
The 5-year motor warranty covers submersible motor failures under standard aquatic operation. It provides direct factory replacement or repair for motor mechanical or electrical failure, guaranteed to the original purchaser.
Does the warranty cover international shipments?
Yes. Warranty coverage applies worldwide. For international warranty service, items are returned to our US facility for inspection, and approved replacement components are dispatched back to your location.
What electrical precautions should be taken to preserve warranty?
Units must be wired to properly rated GFCI circuit breakers and supplied with correct voltage and wire gauge size to prevent voltage drop. Detailed electrical sizing requirements are specified in product installation manuals.
Need Custom Technical Specs or Product Catalog?
Partner directly with Scott Aerator Company for commercial project inquiries, distributor opportunities, and complete technical documentation.